It seems like I maybe an outlier here. Communication with Daniel was difficult for me and responses were often delayed even with multiple emails or phone calls. I felt as though they knew it was an easy case so I was put on the backburner. We did get the desired outcome, but I placed this lower scoring due to communication and not properly setting up expectations.
The worst experience was a court date where I wasn't informed that my normal attorney would not be present and waited over 4 hours not knowing when representation would arrive at court. Every other case was heard while I waited, and they almost closed the session. Another attorney from the office arrived at closing to ask to be seen at another date (a wasted day for myself/my vacation time). What was more disappointing was that Daniel was not open to my feedback. I think he was confused that I didn't like that he wasn't there, but in reality it would have been fine if I knew what was going to happen. Instead the day of was filled with frantic calls from myself trying to figure out what was happening, and feeling anxious the entire time.